Terms of Service

AI Platforms

• Reveal: AI-powered quality assurance platform for root cause analysis, pattern recognition, and insights generation
• AI Demonstration Hub: Interactive environment for showcasing AI services and prototypes
• AI Real Estate Agents: AI-powered agents for real estate operations and client engagement
• QA Monitoring Agents: Automated quality assurance monitoring and evaluation systems

Professional Services

• AI implementation consulting and strategy development
• Process optimization and quality assurance consulting
• Technical integration support and training
• Custom development services (subject to separate agreements)

API Services

Where available, RESTful APIs providing programmatic access to our AI models and services, subject to usage limits specified in your subscription plan.

Eligibility Requirements

To use our Services, you must:

• Be a business entity, organization, or individual with legal capacity to enter into binding contracts
• Be at least 18 years of age (for individual users or representatives)
• Provide accurate, current, and complete information during registration
• Comply with all applicable laws and regulations in your jurisdiction
• Not be located in, or a national or resident of, any country subject to international sanctions or embargoes

Account Security

You are solely responsible for:

• Maintaining the confidentiality and security of your account credentials
• All activities occurring under your account, including those of authorized users and team members
• Immediately notifying us at corporate@fq-central.com of any unauthorized access or security breaches
• Ensuring your team members and users comply with these Terms
• Implementing appropriate internal access controls and security measures

Account Information

You agree to provide and maintain accurate, complete, and up-to-date account information, including contact details and billing information. Failure to maintain accurate information may result in service interruption, suspension, or termination.

Subscription Plans

Our Services may be offered through various subscription plans or project-based engagements with different features, usage limits, and pricing. Specific terms, pricing, and features are provided in your subscription agreement or proposal.

Payment Terms

• Payment is due as specified in your subscription agreement or invoice
• You authorize us to charge your designated payment method for all applicable fees
• All fees are stated exclusive of applicable taxes (VAT, etc.), which you are responsible for paying
• Fees are generally non-refundable except as expressly stated in these Terms or required by applicable law

Price Changes

We reserve the right to modify our pricing upon reasonable notice (typically 30 days for subscription services). Price changes will take effect at the start of your next billing period or renewal. Continued use of the Services after a price change constitutes acceptance of the new pricing.

Late Payment

If payment is not received within the timeframe specified in your invoice:

• We may suspend access to the Services until payment is received
• Late payment fees may apply as permitted by Greek law
• Accounts with significantly overdue payments may be terminated
• We reserve the right to pursue collection of outstanding amounts

Acceptable Use Policy

You agree to use the Services only for lawful purposes and in compliance with all applicable laws. You expressly agree NOT to:

• Violate any applicable local, national, or international law or regulation
• Infringe upon or misappropriate any intellectual property or proprietary rights
• Upload, transmit, or process any malicious code, viruses, or harmful data
• Attempt to gain unauthorized access to our systems, networks, or other customer accounts
• Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Services
• Use the Services to develop competing products or services
• Remove, obscure, or alter any proprietary notices or labels
• Engage in any activity that interferes with or disrupts the Services or server infrastructure
• Process or analyze data in violation of applicable privacy laws or third-party rights
• Resell, sublicense, or transfer access to the Services without our prior written consent
• Use automated means (bots, scrapers) to access the Services except through authorized APIs
• Exceed reasonable usage limits or engage in activities that strain system resources

Prohibited Content

You shall not upload, process, or transmit through the Services any content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable under Greek or EU law
• Violates any third party rights, including intellectual property, privacy, or publicity rights
• Contains viruses, malware, trojans, or other harmful computer code
• Contains personal data of individuals without appropriate legal basis, consent, and GDPR compliance
• Is subject to export control or economic sanctions regulations

Customer Data Responsibilities

You acknowledge and agree that you are solely responsible for:

• The accuracy, quality, legality, and integrity of all data you provide ("Customer Data")
• Obtaining all necessary rights, permissions, and consents to process Customer Data through our Services
• Ensuring full compliance with applicable data protection laws (GDPR, Greek Law 4624/2019, etc.)
• Maintaining appropriate backups of your data
• Evaluating the appropriateness and accuracy of AI-generated outputs for your specific use cases
• Implementing appropriate human oversight and validation processes for AI outputs

Our Intellectual Property

The Services, including all software, algorithms, AI models, user interfaces, designs, documentation, and related materials, are owned by FQ Central or our licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws of Greece, the European Union, and international treaties. These Terms grant you no right, title, or interest in our intellectual property except as expressly provided herein.

License Grant to Customer

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the subscription term solely for your internal business purposes as permitted by your subscription plan.

Customer Data Ownership

You retain all right, title, and interest in and to your Customer Data. By providing Customer Data to the Services, you grant us a limited license to process, store, and analyze such data solely for the purposes of:

• Providing the Services to you as described in these Terms
• Improving our Services and AI models using aggregated, anonymized data only
• Complying with applicable legal obligations

AI-Generated Outputs

Outputs generated by our AI systems based on your Customer Data ("AI Outputs") are provided to you for your use. However, you acknowledge that:

• AI Outputs may not be unique and similar outputs may be generated for other customers
• You are responsible for reviewing and validating AI Outputs before relying on them
• We retain all rights to the underlying AI models, algorithms, and methodologies
• AI Outputs should not be considered professional advice (legal, financial, medical, etc.)

Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, incorporate, modify, and commercialize such Feedback without any obligation or compensation to you.

Data Processing Framework

To the extent that we process personal data on your behalf in providing the Services, we do so in accordance with applicable data protection laws, including GDPR (Regulation EU 2016/679) and Greek Law 4624/2019. Our Data Processing Agreement (DPA) is available upon request at corporate@fq-central.com.

Roles and Responsibilities

For personal data processed through the Services:

• You act as the Data Controller, determining the purposes and means of processing
• We act as a Data Processor, processing data according to your instructions
• You must ensure you have appropriate legal bases for processing personal data
• You are responsible for complying with data subject rights requests
• We will provide reasonable assistance in fulfilling your data protection obligations

Security Measures

We implement appropriate technical and organizational security measures to protect Customer Data, including:

• Encryption of data in transit (TLS 1.2/1.3) and at rest where technically feasible
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee confidentiality agreements and security training
• Incident response procedures

Data Location and Transfers

Customer Data may be stored and processed in data centers located in the European Union and/or other jurisdictions. For international data transfers outside the EEA, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) where required by GDPR.

Data Retention and Deletion

We retain Customer Data during your subscription term and for up to 90 days following termination, unless otherwise required by law or agreed in writing. Upon your request within this period, we will make your data available for export or delete it securely.

Third-Party Processors

We may engage third-party service providers (subprocessors) to assist in providing the Services, such as cloud infrastructure providers, payment processors, and AI service providers. We ensure that such third parties are bound by appropriate data protection obligations.

Nature of AI Services

• AI/ML systems may produce outputs that are inaccurate, incomplete, biased, or misleading
• AI models are probabilistic and may generate different outputs for similar inputs
• AI Outputs should be reviewed and validated by qualified personnel before use in important decisions
• We do not guarantee that AI Outputs will be error-free, accurate, reliable, or suitable for your purposes
• AI systems may reflect biases present in training data or produce unintended outcomes
• The technology is evolving and limitations exist in current AI capabilities

Human Oversight Required

You agree and commit to implement appropriate human oversight when using AI Outputs, particularly for:

• Decisions affecting employment, hiring, or personnel matters
• Financial, credit, or lending determinations
• Healthcare or medical-related decisions
• Legal rights, obligations, or compliance matters
• Safety-critical systems or operations
• Any decisions with significant impact on individuals or organizations

Third-Party AI Services

We may utilize third-party AI services and large language models (such as those provided by Anthropic, OpenAI, Google, Microsoft, or similar providers) to power certain features of our Services. When using such services, we ensure appropriate data processing agreements are in place.

Model Training

We may use Customer Data in aggregated, anonymized, and de-identified form to improve our AI models and Services. We will not use your identifiable data to train models that directly benefit competitors.

AI Compliance

You represent and warrant that your use of our AI Services complies with all applicable AI regulations, including the EU AI Act where applicable, and that you implement appropriate risk management measures for your use cases.

Service Availability

We will use commercially reasonable efforts to make the Services available with minimal downtime. However, as a startup company, we do not guarantee specific uptime percentages or service level agreements unless explicitly agreed in a separate Enterprise Service Level Agreement.

Maintenance and Downtime

We may perform scheduled maintenance that temporarily affects service availability. We will attempt to provide reasonable advance notice for planned maintenance. Emergency maintenance may be performed with reduced or no notice when necessary for security, stability, or legal compliance.

Support Services

Support availability varies based on your subscription plan and may include email support, documentation access, and other support channels. Response times are provided on a best-effort basis unless otherwise specified in an Enterprise agreement.

Limited Warranty

We warrant that we will provide the Services using reasonable skill and care consistent with industry standards. This warranty is subject to the limitations and disclaimers set forth below.

Disclaimer of Warranties

No Guarantees

We specifically do NOT warrant that:

• The Services will be uninterrupted, timely, secure, or error-free
• Results obtained from the Services will be accurate, reliable, complete, or suitable for your purposes
• AI Outputs will meet your specific requirements or be free from errors
• All defects, bugs, or errors will be corrected
• The Services will be compatible with all systems, browsers, or configurations
• The Services will remain unchanged or that features will not be modified or discontinued

Third-Party Services

The Services may integrate with or rely on third-party services, platforms, or AI models. We do not control and are not responsible for the performance, availability, accuracy, or compliance of any third-party services. All third-party services are used at your own risk.

Beta and Experimental Features

We may offer beta, pilot, preview, or experimental features clearly identified as such. These features are provided WITHOUT ANY WARRANTY and may be changed, discontinued, or removed without notice. Your use of beta features is entirely at your own risk.

Exclusion of Consequential Damages

Liability Cap

Exceptions to Limitations

The limitations in this Section 11 do NOT apply to:

• Your payment obligations under these Terms
• Your indemnification obligations under Section 12
• Liabilities that cannot be excluded or limited under applicable Greek or EU law
• Death or personal injury caused by our gross negligence or willful misconduct
• Fraud or fraudulent misrepresentation by us
• Breach of confidentiality obligations (subject to the limitations herein)

Essential Basis of Bargain

You acknowledge and agree that the limitations and exclusions of liability set forth in this Section 11 reflect a reasonable and fair allocation of risk between the parties and form an essential basis of the bargain between us. The Services would not be provided to you at the agreed pricing without these limitations.

Multiple Claims

The existence of multiple claims or causes of action shall not enlarge or extend the limitation of liability set forth in this Section.

Your Indemnification Obligations

You agree to indemnify, defend (at our option), and hold harmless FQ Central, its affiliates, and their respective officers, directors, employees, agents, contractors, and licensors from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and costs), arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any applicable laws, regulations, or third-party rights
• Customer Data or content you provide, including claims of infringement, defamation, or privacy violations
• Your violation of data protection laws (GDPR, etc.) or processing of personal data without adequate legal basis
• Negligence, willful misconduct, or fraud by you or your authorized users
• Your reliance on AI Outputs without appropriate validation or human oversight

Our Limited Indemnification

We will indemnify you from third-party claims alleging that the Services, when used in accordance with these Terms, infringe or misappropriate such third party's intellectual property rights under Greek or EU law, provided that:

• You promptly notify us in writing of the claim
• You grant us sole control of the defense and any settlement negotiations
• You provide reasonable cooperation and assistance in the defense
• The claim does not arise from modifications you made to the Services or your misuse thereof

Remedies for IP Claims

If the Services become, or in our reasonable opinion are likely to become, subject to an intellectual property infringement claim, we may at our option and expense:

• Obtain the right for you to continue using the Services
• Replace or modify the affected Services to make them non-infringing
• Terminate the affected Services and refund any prepaid fees for the unused portion (if any)

Indemnification Exclusions

Our indemnification obligations do NOT apply to claims arising from:

• Modifications to the Services not authorized by us
• Combination of the Services with third-party products, services, or content not approved by us
• Your use of the Services in violation of these Terms
• Customer Data, content, or materials you provide
• Your continued use after we notify you to stop due to infringement concerns
• Beta, experimental, or free-tier services

Term

These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this Section 13.

Termination by You

You may terminate your subscription or use of the Services:

• At any time by providing written notice to corporate@fq-central.com
• Termination becomes effective as specified in your subscription agreement (typically at the end of the current billing period)
• You remain responsible for all fees incurred through the effective date of termination
• No refunds are provided for prepaid fees except as required by applicable law

Termination by Us

We may terminate or suspend your access to the Services:

• Immediately if you materially breach these Terms and fail to cure within 10 days of written notice
• Immediately for non-payment of fees
• Immediately if your use violates applicable laws or poses security risks
• With 30 days' written notice for convenience (with pro-rata refund of prepaid fees if applicable)
• Immediately if required by law, court order, or regulatory directive

Suspension Rights

We may immediately suspend (rather than terminate) your access if:

• Payment is overdue
• Your use poses security or stability risks
• We receive legal demands requiring suspension
• Your usage significantly exceeds normal or reasonable limits
• Investigation of potential Terms violations is ongoing

Suspension does not relieve you of payment obligations for the suspension period.

Effects of Termination

Upon termination or expiration:

• Your right to access and use the Services immediately ceases
• All licenses granted to you terminate
• Outstanding fees become immediately due and payable
• We will make Customer Data available for export for 90 days (fees may apply)
• After 90 days, we may permanently delete Customer Data
• Sections relating to payment, IP, confidentiality, warranties, disclaimers, liability, and dispute resolution survive termination

Governing Law

Exclusive Jurisdiction

Informal Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt good faith negotiations to resolve any dispute. Either party may initiate negotiations by providing written notice to the other party at corporate@fq-central.com. The parties will negotiate for at least 30 days before pursuing litigation.

No Class Actions

To the extent permitted by applicable Greek and EU law, you agree that disputes will be resolved on an individual basis and that you will not bring claims as a plaintiff or class member in any purported class, consolidated, representative, or collective proceeding.

Injunctive Relief

Notwithstanding the above, either party may seek injunctive or other equitable relief in the courts of Athens, Greece to prevent actual or threatened infringement of intellectual property rights, breach of confidentiality obligations, or unauthorized access to systems.

Legal Fees

In any legal proceeding, the prevailing party may be entitled to recover reasonable attorneys' fees and costs to the extent permitted by Greek law.

Right to Modify

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Provide at least 30 days' advance notice by email to your registered account address
• Post the updated Terms on our website with a revised "Last Updated" date
• For significant customers, provide an opportunity to discuss material changes

Acceptance of Changes

Your continued use of the Services after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must terminate your subscription in accordance with Section 13.

Right to Terminate Due to Changes

If you object to material changes that adversely affect your rights, you may terminate your subscription within 30 days of receiving notice of the changes and may receive a pro-rata refund of any prepaid fees for unused services, if applicable.

Entire Agreement

These Terms, together with our Privacy Policy and any order forms, subscription agreements, or statements of work executed between the parties, constitute the entire agreement between you and FQ Central regarding the Services and supersede all prior agreements, proposals, negotiations, and discussions, whether written or oral.

Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, without our prior written consent. Any attempted assignment in violation of this provision is void. We may freely assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets upon notice to you.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires
• War, terrorism, riots, civil unrest, acts of government
• Strikes, labor disputes, shortages of materials
• Pandemics, epidemics, or health emergencies
• Internet service provider failures or major network infrastructure disruptions
• Third-party service failures beyond our control

If force majeure conditions persist for more than 60 days, either party may terminate the affected Services upon written notice.

Export Compliance

The Services and related technology may be subject to export control laws and regulations of Greece, the European Union, and other jurisdictions. You agree to comply with all applicable export and import control laws. You represent that you are not:

• Located in, or a national or resident of, any country subject to EU or international sanctions
• Listed on any EU, U.S., or international restricted party lists
• Involved in activities related to weapons proliferation or terrorism

Severability

If any provision of these Terms is found to be unenforceable, invalid, or contrary to applicable law by a court of competent jurisdiction, that provision shall be limited, modified, or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Waiver

No waiver of any term, condition, or right under these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Relationship of Parties

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, employment, or similar relationship between the parties. Neither party has authority to bind the other or incur obligations on behalf of the other.

No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and their permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.

Notices

All notices, requests, and communications under these Terms shall be in writing and shall be deemed duly given when:

• Delivered personally
• Sent by confirmed email receipt
• Delivered by registered mail or internationally recognized courier service

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to: corporate@fq-central.com

Language

These Terms are prepared in English. If these Terms are translated into any other language, the English version shall prevail in case of any conflict, inconsistency, or ambiguity in interpretation.

Headings

Section and subsection headings in these Terms are for convenience and reference only and shall not affect the interpretation or construction of these Terms.

Survival

The following provisions shall survive termination or expiration of these Terms: Sections 5.3 (Customer Data Responsibilities), 6 (Intellectual Property Rights), 7 (Data Processing & Privacy), 10 (Warranties & Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13.5 (Effects of Termination), 14 (Dispute Resolution & Governing Law), and 16 (General Provisions).

Startup Status

FQ Central is a startup company established in 2025. We are continuously developing and improving our Services. As a result:

• Our Services and features are subject to ongoing development and may change
• We may not have the same resources, infrastructure, or established processes as larger, more mature companies
• Service availability and performance may vary as we scale and improve our systems
• We appreciate your understanding and feedback as we grow

No Certifications

Legal Compliance

These Terms are designed to comply with:

• Greek Law (Civil Code, Consumer Protection Law)
• European Union Regulations (GDPR, ePrivacy Directive, EU AI Act where applicable)
• International best practices for SaaS terms of service

Customer Acknowledgment

Questions or Concerns

If you have questions about these Terms or do not understand any provision, please contact us at corporate@fq-central.com before using the Services. We are committed to transparency and will work with you to address your concerns.