APPLIED AI · ATHENS · ZÜRICH
Give people back
the time to lead.
We design and build AI around the way your business works. From understanding customer conversations to improving a workflow, we start with the people, the process and the evidence.
Good decisions need
a clearer picture.
We started in operations where a handful of conversations became the number everyone steered by. The people doing the work needed a better picture. That is where FQ began.
• WHY WE BUILD[01 / HOW WE WORK]
Understand the work.
Build with the people who do it.
A useful AI system starts with a real problem. We work with your team to understand it, agree what better means, and build something you can inspect and run.
Listen before building.
Map the process with the people who live in it. Find where time goes, where information is missing and what gets in their way.
02 · SHOWMake the evidence visible.
Show what a result is based on, what the system can support and where someone needs to look more closely.
03 · CONTROLKeep people in control.
Agree the boundaries, involve the team in evaluation, and make the handover part of the design.
[02 / EVIDENCE IN PRACTICE]
See what needs attention.
Then decide what to change.
In REVEAL, the finding and the conversation belong together. This illustrative example shows the kind of question an operations team can investigate.
ILLUSTRATIVE EXAMPLE · FICTIONAL CONVERSATION
“I called yesterday. They said someone would get back to me, but I haven't heard anything.”
A missed follow-up, or a broken handover?
The conversation suggests a follow-up was expected. It does not establish why it failed.
Inspect the evidence and next step
Evidence: the customer's account of a promised callback.
What to check: the previous contact, the callback record and who owned the next step.
Human decision: resolve the customer's request, then decide whether coaching or a process change is needed.
[03 / WHAT WE BUILD]
Built around your business.
A CONVERSATION-ANALYSIS PRODUCT. A SOLUTION DESIGNED FOR YOUR OPERATION. START WHERE YOU NEED US.
REVEAL→
Understand human and AI conversations against your own quality standards.
Solution Design→
From a business problem to a tested workflow, built with your team.
One Interaction→
Audit Chain→
REVEAL Flows→
REVEAL Local→
QA Monitoring→
SMI→
Console→
Find your plan→
What the sample misses, in five numbers about your operation.
Where quality
becomes visible.
REVEAL analyses connected conversations against your scorecard and links findings to their source. Your team can inspect the result and decide what happens next.
Yours to try. Book a call and see it on your own conversations.
[FQ_01 / IDENTITY]
One quality standard.
For human and AI conversations.
[FQ_02 / SIGNAL]
Choose the right environment.
EU cloud or your own hardware.
[FQ_03 / EVIDENCE]
Spend less time finding the issue.
More time working on it.
[FQ_04 / TRUTH]
This is REVEAL.
It analyses conversations against your rules and brings the evidence back to your team. You keep the judgement.
[FQ_05 / CRAFT]
See the rule.
Read the source.
change first?