[FQ_02 / COVERAGE CALCULATOR]

What the
sample misses.

Five numbers about your operation, and one picture of your month. Everything you can change is on the page, including the assumptions. Nothing here is a client result · these are estimates, and the point of them is to be checked against your data, on a call, with your own numbers.

SCROLLFIVE INPUTS · ONE MONTH · 1,000 DOTS

[01 / YOUR OPERATION]

People handling interactions. Seats decide the tier.

Calls, chats, emails and social, together.

Share of interactions a person opens and scores. Most operations sit between 2 and 5.

Fully loaded. Combined with the minutes per evaluation below, this is your cost per evaluation: €26.

Deployment

Where REVEAL runs. Same modules either way.

TODAY · SAMPLED

3.0%

3,750 read · 121,250 never opened

WITH REVEAL · READ

100%

125,000 read · 625 still opened by a person

read and scorednot looked athuman calibration sample · one dot is one thousandth of your month

REVIEW HOURS AVOIDED

2,344

per month · 2,813 spent today, 469 kept for calibration. That is 21.6 reviewer-months of listening.

REVIEW COST AVOIDED

€82,031

per month · €984,375 a year at your reviewer rate.

THE PRICE, AND THE PAYBACK

On the call

Thirty minutes with your own numbers on the table · you leave with the rate for your model, the payback, and the arithmetic behind both. Arrange it →

[02 / WHICH MODEL FITS]

The model follows your seat count.

Published bands, openly resolved. Which model you land on is a fact of seats and volume · the rate for it is worked out on the call, with the volume discount stated there, not buried in a term sheet.

RECOMMENDED

Business

100 to 500 seats

Priced on the callPER AGENT · PER MONTH · YOUR NUMBERS

Adds the L3 action layer and the DMAIC suite.

INCLUDED VOLUME
150,000 interactions per month

THE FULL TABLE

  • Starter · 10 to 25 seats · 10,000 interactions
  • Professional · 25 to 100 seats · 50,000 interactions
  • Business · 100 to 500 seats · 150,000 interactions
  • Enterprise · 500 seats and up · uncapped
  • REVEAL Local · from 100 seats · on your hardware

Volume discounts apply automatically at signing, to the per-agent rate only, and are stated openly on the call. Interactions above the model's allowance bill per interaction with no markup. Rates hold for the term · no renewal escalation.

Book a call and we will run these numbers against your data

[03 / WHAT THIS ASSUMES]

Every assumption is here, and every one of them is yours to change.

A calculator that hides its working is a brochure. These four numbers drive everything above them. Ours are industry figures and our own judgement, not measurements of your operation.

Listening, scoring and writing it up. Our default of 45 is a published industry figure, not a measurement of your team.

REVEAL does not remove the reviewers, it removes the listening. A share of interactions stays under human eyes to keep the machine honest. Our default is 0.5%, capped at whatever you review today.

Used only to express the hours as people. Eight evaluations a day at 45 minutes gives 130.

Interaction overage

Interactions above the model's allowance bill per interaction at cost · the rate is stated on the call. This one is contractual, so it is not yours to move.

MEASURED · OURS

  • The per-agent rates, the seat bands and the volume discount. These are our published price list and we will sign them.
  • The interaction allowances and the €0.08 overage rate.
  • The implementation fee. Where the list gives a range, the figure above is the floor of it.
  • REVEAL reads everything you send it. Coverage is 100% of ingested volume, not of every conversation your business has.

ESTIMATED · YOURS TO CONFIRM

  • Your sample rate, your volume, your seat count and your loaded reviewer cost. We took defaults from published industry figures.
  • Minutes per evaluation, and how much human calibration you keep. Both change the result more than anything else on this page.
  • That the reviewer hours freed are worth their cost. If your reviewers move to coaching rather than leaving, the saving is capacity, not cash · the arithmetic is the same, the accounting is not.

NOT CLAIMED HERE

  • No CSAT uplift. No repeat contact reduction. No handling time effect. No revenue number.
  • Those are the returns our clients care about most, and they are exactly the ones we will not put a figure on before we have seen your data.
  • No client results appear anywhere in this calculator. Every number on this page is generated from the inputs you moved.

HOW TO CHECK IT

  • Pull your last full month: total interactions, evaluations completed, and hours booked to QA. Three numbers.
  • Put them in above. If the picture still holds, it is worth a conversation. If it does not, we would rather know that now.
  • Or let us run it properly: the SMI pilot puts REVEAL on your own production data for three months at €2,500 a month flat, credited against the first year if you go ahead.

[04 / TALK]

Bring your three numbers.
We will tell you if it is worth it.

Thirty minutes. We will rebuild this with your actuals in front of you, and if the case is thin we will say so.

Let's make
quality visible.