- Quality Monitoring
- Customer Experience
Review quality
Evaluate connected conversations against your own scorecard, and examine the friction and effort the conversation shows. Every finding keeps the passage it was read from.
REVEAL
REVEAL · THE PLATFORMUnderstand conversations. Know where to focus. REVEAL connects conversation analysis and quality monitoring, helping your team understand customer needs, review the evidence behind findings and decide what to improve.
[01 / THE PROBLEM]
A small sample can leave important conversations unseen.
Manual review limits what a team can examine. REVEAL extends analysis across the conversations you connect and keeps the supporting evidence available for review.
- 0CONVERSATIONS A MONTHA 300-seat operation, on voice, chat and email.
- 0READ BY HANDFive calls per agent, weeks late, scored differently by every reviewer.
- 0UNSEENDescribed by a number nobody built from them. REVEAL reads them against your scorecard, and each score carries the rule it applied and the passage it read.
[02 / THREE LAYERS]
Three connected layers.
What REVEAL finds, how it is checked, and what happens next. Each layer writes a record the next one builds on.
- 01Understand and evaluateUnderstand why customers contact you, assess how conversations are handled and identify recurring problems. Workspace and Signal.
- 02Review and governExamine supporting evidence, flag uncertain results for review and control how findings are used. Governance.
- 03Act and improveUse reviewed findings to guide coaching and process improvements. Flows, the action layer, is in development.
[03 / THE QUESTIONS]
The questions REVEAL helps answer.
Start with one capability as a focused engagement, or combine them in the platform.
The questions
Start with the question.
Review quality · understand conversations · connect wider signals
- Root Cause Analysis
- Top Call Drivers
- Customer Profile
Understand conversations
Understand why people contact you, investigate the causes that recur, and read the needs a customer states in the conversation itself.
- Social Intelligence
- KPI Engine
- Knowledge Base
Connect wider signals
Bring performance indicators and public feedback alongside your conversation findings. Compare the source, time period and sample before drawing conclusions.
[04 / ASK REVEAL]
Ask REVEAL.
It answers in its own voice. Five questions a director asks on a Monday, each one opening the console's own answer beside the ball.
TRY ME
OR CLICK THE ORB, IT SPEAKS
[05 / ONE EXAMPLE]
One finding, reviewed, then acted on.
An illustrative walk through the seeded console. Not a customer result.
01 · THE FINDING · TODAY
A customer-experience score drops on one tier. The finding shows the passages behind it.
02 · THE GATE · TODAY
Two of the results sit below the confidence threshold and are flagged for a person.
03 · THE REVIEW · TODAY
A reviewer confirms them against the same items, and the record keeps the decision.
04 · THE ACTION · IN DEVELOPMENT
A coaching plan is proposed for a person to approve. Once Flows ships, that approval could route it to the team lead.
[06 / DEPLOYMENT]
Choose where REVEAL runs.
REVEAL Web, hosted by FQ, or REVEAL Local inside your own environment. The same capabilities and the same record; availability for each form is confirmed in your proposal.
- REVEAL WEBHosted by FQ, with releases reaching you as they land. The hosting arrangement for your operation is confirmed in your proposal.
- REVEAL LOCALModels run and results are stored inside your environment, on local models. From one hundred seats. Explore local deployment →
Run it where
your own team can point at it.
REVEAL Web or REVEAL Local. The same capabilities and the same record, with availability for each form confirmed in your proposal.
• DEPLOYMENT[07 / THE MODEL]
Find a starting plan for your operation.
These team-size bands and volumes are indicative planning guidance. Your proposal confirms the rate, capacity, available capabilities, deployment and support.
STARTER
- SEATS
- 10–24
- INTERACTIONS
- 10,000 per month
- LAYERS
- L1 analysis
PROFESSIONAL
- SEATS
- 25–99
- INTERACTIONS
- 50,000 per month
- LAYERS
- L1 · L2 intelligence
BUSINESS
- SEATS
- 100–499
- INTERACTIONS
- 150,000 per month
- LAYERS
- Analysis & intelligence; scope agreed
ENTERPRISE
- SEATS
- 500 and up
- INTERACTIONS
- Custom scope
- LAYERS
- Capabilities and support agreed
FIND YOUR PLAN
Find the right starting point.
See a starting plan by team size and deployment, alongside your volume and an estimate of review capacity.
FIND YOUR PLAN →
REVEAL Local is scoped separately for your hardware and operation. Included capabilities, optional services, development-stage features and renewal terms are confirmed in the proposal.
[08 / BEGIN]
Start with the question that matters most.Begin with a focused capability or bring several together. We’ll help define the scope, review requirements and deployment that fit your operation.
quality visible.