A · MORNING DIGEST
Yesterday, explained, at eight.
Root cause on yesterday’s low-satisfaction contacts, summarised for the operations lead before the floor opens.
Flows
IN DEVELOPMENT
REVEAL · FLOWS · IN DEVELOPMENTFlows is being built to connect a finding to a task, call, message or escalation. The design keeps the trigger, approval and action in the record, so a team can examine what happened.
[01 / SEVEN FLOWS]
A signal in, an action out, every step logged.
Three ways to fire a flow, one registry of REVEAL actions, one library of channels. These are the seven flows the design starts from.
B · SPIKE ALERT
An error rate crosses its line.
When a business-critical error rate passes the threshold you set, the team lead hears about it while it is still today.
C · ASK BY PHONE
“How did Team 3 do yesterday?”
REV introduces itself as AI-assisted, computes the team’s figures and answers in its own voice. Say “human” at any time.
D · EVERY TRANSCRIPT
Bring connected findings together.
Root cause, drivers, score, profile and experience run in parallel on each new interaction and land in the record.
E · WEEKLY PUBLIC SCAN
Monday, six in the morning.
A week of public feedback read against your brand, with the check on how genuine a voice reads, before the week starts.
F · COACHING LOOP
An auto-fail becomes a plan.
The agent’s profile and the gap produce a coaching plan, which a person approves before it reaches anyone.
G · SET YOUR OWN
A threshold you write in a sentence.
“Alert me when frustration passes 20% in my Gold tier.” The flow is drafted under the hood and runs on the channel you chose.
[02 / THE CANVAS]
Build it on a canvas, or ask REV for it.
Trigger, steps and actions as nodes, and every run replayable step by step.
- 01The canvasDrag a trigger, a step and an action, wire them, and the registry keeps the fields each one needs.
- 02Ask REVSay it in a sentence, “every morning at eight, run root cause on yesterday’s tickets and email me”, and the flow is drafted for you to check.
- 03Witness modeEvery run replays on the same canvas: the path it took, each step’s input, output and confidence, and where a person approved.
[03 / THE GUARDRAILS]
Automation earns trust by being easy to stop.
Every flow runs under the Constitution, and a flow can be paused in one click.
01 · APPROVAL
Coaching triggers and performance alerts require human approval before they reach the worker.
02 · DISCLOSURE
REV introduces itself as AI-assisted, and every AI-produced line is marked as such.
03 · REDACTION
Personal data leaves before any step reads it, and the redaction is part of the record.
04 · THE RECORD
Trigger, approval and action are written to the same record you can export and check.
Flows is in development. This page describes the intended design; availability and commercial terms are confirmed before use.
[04 / CONSOLE]
Discuss a workflow for Flows.The analysis Flows acts on is live today. Walk the modules, then tell us which finding you would want carried to someone automatically.
Let's makequality visible.