[FQ_00 / THE STUDIO]

Good work shows up when
the tools get out of the way.

FQ Central builds the instruments that do that. The platform, the films, the scores, the models · all of it ours, all of it running here before anyone is asked to buy it.

THE STUDIOTHE PEOPLETHE WORKSCROLL

[01 / WHY WE EXIST]

We started FQ because the evidence never matched the confidence.

Every operation we worked in ran on a sample. A few conversations per person per month, scored by hand, turned into the number the business steered by. Everyone knew the number was thin. Nobody had a better one.

Reading all of it is now possible. That one change moves quality from something people argue about in a meeting to something you can put on a screen and point at.

So we build the instruments. Software that reads every interaction and shows its working. Films that explain the thinking without a deck. Scores, models and tools we run on our own hardware first.

WE SHOW THE WORK

Every score carries the rule it applied and the passage it read. If you can't check it, we haven't finished it.

PEOPLE DECIDE

REVEAL reads at a scale no team can reach. It doesn't choose. It puts the evidence in front of the person who does.

WE BUILD WHAT WE SHIP

If we can't run it ourselves, on our own machines, we don't sell it to anyone else.

[02 / OUR UNIVERSE]

Four things we make.

One studio, four kinds of output. They feed each other · the films explain the platform, the platform trains the models, the models write into the films.

THE PLATFORM

REVEAL

Eight modules, three layers, one audit chain. Every interaction read, scored against your own rules, and signed so the result holds up later.

Open the deep dive →

THE FILMS

Drawn in dots and lines

Every explainer we ship is rendered from code, not edited in a timeline. Change the argument, re-render the film. Same language as this page.

THE SCORES

Music written for the work

Our own beds, one per act, composed on our own machines. The site you are on plays three of them.

THE MODELS

Local AI, on our hardware

Reasoning, transcription, speech and vision models running in our own building · and in yours, if that is what your data needs. REVEAL Local, from 100 seats · priced on your numbers.

[03 / THE TEAM]

The people behind it.

Small on purpose. Everyone here builds, and everyone here talks to the people who use what we build.

01

Andi Lani

Founder | Chief AI Innovation Officer

With a strong background in quality assurance, operational excellence, and AI-driven systems, Andi focuses on defining the company’s AI strategy and product vision. He specializes in translating complex quality and performance challenges into scalable AI frameworks, ensuring that innovation remains aligned with measurable business value.

LinkedIn Email Book

03

Aris Karaminas

CMO

Owns how the work reaches the people who need it: the brand, the channels, the campaigns. Keeps what we say in step with what we ship.

LinkedIn Contact

04

Mike Basmagian

Co-Founder | Chief Operating Officer

With over nine years of experience in sales, client management, growth strategy, and business development, Mike is responsible for the execution of the company’s commercial and operational strategies. He oversees delivery processes, client onboarding, and internal service frameworks, with a focus on optimizing operations and strengthening long-term client relationships.

LinkedIn Contact

05

Maria Gkolfinopoulou

AI Ethicist

Owns the line the products must not cross. Reads what the models do against what we claim they do, and keeps a person in every decision that matters.

Constitution
A1–A8
Loop
Human
Residency
EU
Trail
Signed

LinkedIn Contact

06

Lolita & Thor

Chief Emotional Officers · Solution Design

Lolita · textbook avoidant-secure: she will sit on your keyboard during a live demo, then ignore you for three hours to prove the attachment was optional. Diagnoses group anxiety by staring until someone confesses the real deadline.

Thor · high-agency chaos theorist. Believes every cardboard box is a temporary ego structure and that your standup would improve if you all lay down. Specialises in interrupting spirals, usually by sitting in them.

Solution Design Contact

[04 / WORK AND EXPERIENCES]

Work and Experiences

Strategy · Creative · Tech · Operations / Production

Practice 01

Strategy

Strategy · Solution Design · Operations Performance

Strategy
  • Cost-to-serve diagnosis
  • Lever selection
  • 30 / 90 / 12M roadmap
  • Vendor benchmarking
01

Strategy

Levers
4
Roadmap
30 / 90 / 12M
Cost unit
Per contact
ROI model
Open

Where the operation is losing money and what to change first.

Strategy
  • 4-area methodology
  • FQ Readiness Score
  • Change sequencing
  • Success metrics
02

Solution Design

Areas
4
Stages
7
Scale
1–5
Fees
Published

The work before the build. What to measure, what to change, and in what order it should happen.

Strategy
  • Capacity & forecast
  • Cost to serve
  • Target setting
  • Plan vs actual
03

Operations Performance

Levers
4
Cost unit
Per contact
Roadmap
30 / 90 / 12M
ROI model
Open

The numbers a service operation is actually run on, rebuilt so they hold up: what a contact costs, what the plan assumed, and where the two stopped agreeing.

Practice 02

Creative

Films & Story · UI / UX

Creative
  • Product films
  • Scores & voice
  • Scroll experiences
  • In-house craft
01

Films & Story

Rendered
In code
Stock footage
0
Scores here
3
Source
In-house

Everything you are looking at we made ourselves — the films, the music, the type in motion. If we cannot build it here, we do not put it in front of you.

Creative
  • Operator interfaces
  • Console craft
  • Motion systems
  • Type in use
02

UI / UX

Type
Inter · Mono
Stock UI
0
Pages
Built here
Motion
In-house

The interfaces people actually run the work in.

Practice 03

Tech

AI Architecture / LLM · Local AI · Responsible AI

Tech
  • Model selection
  • Retrieval
  • Evaluation
  • Honest pipelines
01

AI Architecture / LLM

Model classes
4
Layers
3
Approval
Human
Trail
Signed

Model selection, retrieval, evaluation, and the pipelines that keep them honest.

Tech
  • Transcription
  • Reasoning
  • Speech & vision
  • On-prem runtime
02

Local AI

Residency
Client site
From
100 seats
Leaves building
Nothing
Stack
Ours

Transcription, reasoning, speech, vision — running inside the client's own infrastructure.

Tech
  • Model governance
  • Human in the loop
  • EU data residency
  • Evidence trails
03

Responsible AI

Constitution
A1–A8
Residency
EU
Decides
A person
Trail
Signed

Where the line sits, written down before the build rather than after the incident. What the models do, checked against what we claim they do.

Practice 04

Operations / Production

Quality Intelligence · Production delivery

Operations
  • Scorecards
  • Root cause
  • Contact drivers
  • Coaching signals
01

Quality Intelligence

Channels
4
Modules
8
Layers
3
Working
Shown

Scorecards, root cause, contact drivers, coaching signals — quality made visible so a person can decide.

Operations
  • Platform shipping
  • Workshop delivery
  • Evidence chains
  • Signed outputs
02

Production delivery

Modules shipping
8
Workshops
3
Constitution
A1–A8
Build
In-house

Getting the work into the room it was made for — platform modules, workshops, and outputs that carry the rule they applied.

[05 / PROOF]

What is actually built.

0MODULES SHIPPING IN REVEAL
0LAYERS · ANALYSIS, INTELLIGENCE, ACTION
0CHANNELS READ · VOICE, CHAT, EMAIL, SOCIAL
0EXTERNAL PLATFORMS IN THE SMI SIGNAL
0PEOPLE · ALL OF THEM BUILD
0PAGES · SIX SIGMA SYMPHONY, FIRST EDITION

Every number on this page is one we can show you the working for. Ask, and we will open the chain.

[06 / ARTICLES]

We write it down.

Papers when the argument needs evidence, a book when it needed a year, and short notes from the work in between.

WHITE PAPER Reading every interaction What changes in an operation when the sample goes away. IN PREPARATION
WHITE PAPER Signing a score The audit chain, and why a quality number should be verifiable offline. IN PREPARATION
BOOK Six Sigma Symphony Andi on running quality as a discipline rather than a department. FIRST EDITION
LINKEDIN Field notes What we are learning, published while we are still learning it. ONGOING

[07 / TALKS]

Workshops and talks.

We run these with the team that will have to live with the result, on their own data where we can. In person or remote · length and format agreed on the call.

WORKSHOP

Making quality visible

For operations and quality leads. Where your current number comes from, what it misses, and what a read of everything would change.

BOOK THIS →

WORKING SESSION

The scorecard, end to end

With your team, on your own interactions. We build the scorecard together and run it live.

BOOK THIS →

TECHNICAL

Local AI for regulated operations

For engineering and security teams. What runs on your hardware, what it costs, and what leaves the building · which is nothing.

BOOK THIS →
Book a session →

[08 / THE MONTHLY NOTE]

A note from the work,
once a month.

What we built, what broke, what we learned from it. No campaign, no drip, one note.

Opens in your own mail app · nothing is stored here · privacy

Let's talk
Let's work
together.